Refund Policy
Effective: 27 June 2026 | Sell Technical LLP | Consumer Protection Act 2019
At Sell Technical LLP, we are committed to delivering professional, high-quality services and building lasting relationships with every client. We understand that business situations can change, and we have designed this Refund Policy to be fair, clear, and transparent — compliant with India’s Consumer Protection Act, 2019. Please read this policy carefully before making payment.
Contents
- Nature of Our Services
- General Refund Principle
- What Qualifies for a Refund
- Non-Refundable Scenarios
- Partial Refund Assessment
- How to Request a Refund
- Refund Method & Timeline
- Cancellation Policy
- Dispute Resolution
- Consumer Rights
- Policy Changes
- Contact Us
1. Nature of Our Services
Sell Technical LLP provides professional, time-bound, and resource-intensive services including eCommerce account management, marketplace onboarding, product listing creation, sales boost and advertising, website development, SEO/SMO optimisation, and CRM systems — across Amazon, Flipkart, Myntra, Meesho, Walmart, Alibaba, Etsy, Ajio, eBay, Pepperfry, JioMart, Shopsy, and more.
Because our services are knowledge-based, professional, and customised — and work commences upon payment — our refund policy reflects the nature of service delivery rather than a product return model.
2. General Refund Principle
Sell Technical LLP operates on a service-based refund model. Professional services involve immediate deployment of our team’s time, expertise, tools, and resources. Accordingly:
- Once work has commenced, fees are partially or fully non-refundable based on the stage of delivery
- Refunds are evaluated on a case-by-case basis with fairness to both parties
- All refund requests must be submitted in writing to support@selltechnical.com
3. What Qualifies for a Refund vs. What Does Not
✓ Eligible for Refund
- Payment made but no work started yet — full refund minus transaction charges
- Significant service failure entirely on our part, unresolved after reasonable notice — partial or full refund
- Duplicate / accidental double payment — full refund within 7 business days
✗ Not Eligible for Refund
- Work already delivered (listings, content, website pages, SEO work)
- Marketplace account suspensions or policy changes
- Category approval delays or denials by marketplaces
- Client delays, non-cooperation, or missing documents
- Change of mind after work has commenced
- Dissatisfaction with results absent a demonstrable service failure
- GST amounts paid (non-refundable under Indian law)
Note on marketplace suspensions: Sell Technical LLP is an independent third-party agency and is not affiliated with Amazon, Flipkart, Myntra, or any other marketplace. We cannot be held responsible for account decisions made by marketplace platforms, including suspensions or listing removals.
4. Non-Refundable Scenarios — in Detail
4.1 Work already delivered
Fees for any work already completed — including research, listing creation, account setup, content writing, SEO work, website pages, or any other deliverable — are non-refundable, regardless of whether the Client chooses to use the deliverable.
4.2 Marketplace-related outcomes
No refund will be issued for account suspension or rejection by a marketplace, listing removal or suppression due to platform policy changes, changes in marketplace algorithms or fee structures, or account performance issues resulting from the Client’s own products, pricing, or compliance issues.
4.3 Client delays or non-cooperation
If service delivery is delayed or incomplete because the Client failed to provide necessary documents, credentials, approvals, or information within a reasonable timeframe, no refund will be issued.
4.4 Change of mind
If a Client decides to discontinue a service after work has commenced due to a change in business direction or preference — with no fault on our part — fees for work completed are non-refundable.
4.5 Results-based expectations
Sell Technical LLP does not guarantee specific outcomes such as sales targets, keyword rankings, traffic volumes, or return on investment. Dissatisfaction with results — in the absence of a demonstrable service failure — does not qualify for a refund.
4.6 GST and taxes
All Goods and Services Tax (GST) charged on invoices is remitted to the Government of India and is strictly non-refundable under Indian tax law, regardless of circumstances.
5. Partial Refund Assessment
Where a refund is deemed appropriate for partially delivered work, the refund amount will be calculated based on:
- The proportion of the agreed scope that has been delivered at the time of the request
- Time and resources already invested by our team
- Any third-party costs incurred on the Client’s behalf (e.g. marketplace fees, software, ad spend)
- The original agreement terms
The final refund amount will be communicated in writing and requires acceptance by the Client before processing.
6. How to Request a Refund
- Email us at support@selltechnical.comwith subject line:“Refund Request – [Your Name / Business Name]”
- Include your invoice number, the service concerned, and a clear explanation of your reason
- Our team will acknowledge your request within 48 business hours
- We will review and respond with our assessment within7 business days
- If approved, your refund will be processed within 7–14 business days of approval
7. Refund Method and Timeline
Approved refunds will be issued via the same payment method used for the original transaction (bank transfer, UPI, or other). Processing timelines:
- Bank transfer (NEFT/RTGS): 3–5 business days
- UPI: 1–3 business days
- Other methods: 7–14 business days
We are not responsible for any delays caused by your bank or payment provider.
8. Cancellation Policy
8.1 Monthly / ongoing services
For ongoing monthly services (such as account management retainers), the Client may cancel with 15 days’ written notice before the next billing cycle. Fees for the current billing period are non-refundable. No fees will be charged for periods after effective cancellation.
8.2 Project-based services
For fixed-scope projects (website development, onboarding, listing creation), cancellation after commencement will result in invoicing for all work completed up to the cancellation date at the applicable rate, deducted from any advance paid.
9. Dispute Resolution
We encourage all clients to raise concerns with us before escalating. Our team is committed to resolving issues fairly and promptly. If you are not satisfied with our refund decision, you may raise a formal complaint with our Grievance Officer:
Grievance Officer
Name: Gunjan Katyal
Email: support@selltechnical.com
Phone: +91 88820 80135
Response time: Within 30 days of complaint receipt
If the dispute remains unresolved, it shall be subject to the jurisdiction of courts in New Delhi, Delhi, India.
10. Consumer Rights
This policy does not limit any statutory rights you may have under the Consumer Protection Act, 2019 or any other applicable Indian law. If you believe your consumer rights have been violated, you may file a complaint with the appropriate Consumer Disputes Redressal Commission.
11. Changes to This Policy
Sell Technical LLP reserves the right to update this Refund Policy at any time. Changes will be published on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
Questions About Refunds?
Sell Technical LLP
Old No-38, New No. T-38 S/F, Private Colony, Sriniwaspuri, New Delhi – 110065
Office No. 24, Basement 2, Rajhans Plaza, Indirapuram, Ghaziabad
311, 3rd Floor, Ganpati Plaza, MI Road, Jaipur – 302001
support@selltechnical.com
+91 88820 80135 | +91 98872 99994 (Jaipur)